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RESERVATION POLICIES
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By booking an appointment with us, you acknowledge and agree to our policies.
This restaurant requires a credit card to secure a reservation & No-show Protection.
We require at least 48 hours notice for cancellations or rescheduling to avoid penalties.
LATE CANCELLATION & RESCHEDULING POLICY
Cancellations & Rescheduling made within 48 hours of the reservation will be subject to a fee of 50%, non-negotiable.
DAY OF CANCELLATION & RESCHEDULING POLICY
Guests who cancel and reschedule their reservations on the day of the reservation will be charged the full reservation amount.
NO-SHOW POLICY
Guests who fail to arrive without prior notification will be charged the full reservation amount.
PARTIAL NO-SHOW POLICY:
A 50% charge is applied to a reserved per-person empty seat if not notified in advance.
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ARRIVAL TIME/WINDOW
Please arrive no more than 10 minutes before your reservation. You may wait in our foyer until all guests in your party have arrived.
LATE ARRIVALS
If your party arrives more than 15 minutes after your reservation time, your booking will be automatically cancelled to avoid disrupting the flow of other reservations.
If you anticipate being late, please contact us. We may still be able to accommodate you, depending on the schedule.
Right to Refuse Service.
We reserve the right to refuse service to anyone for any reason.
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CHILDRENS ETIQUETTE
Children are Welcome; Etiquette & Dining Rules Apply.
Parents are required to supervise their children at all times.
Children must remain well-behaved and seated unless accompanied by an adult or sufficiently mature to use the restroom independently.
To ensure safety, children must not wander, as this may endanger staff transporting food and hot beverages.
Children should be instructed in the proper use of teapots, teacups, and utensils. Food is intended for consumption, not play.
Please maintain a quiet volume and ensure all electronic devices are silenced.
We do not host children’s tea parties of any kind.
Any child or individual whose behavior disrupts the experience of others will be requested to depart, irrespective of their progress through the afternoon tea service.
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IMPORTANT INFORMATION
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Please review the following information before making your reservation.
FREQUENTLY ASKED QUESTIONS
MENU
We do not publish our full menu in advance, as it changes monthly and seasonally based on ingredient availability.
We kindly ask for your understanding that we are unable to accommodate special requests, menu substitutions, modifications-personal-food-preferences, and individual dietary restrictions.
Food Allergen Warning
For the safety of all guests, please be aware that we cannot guarantee an allergen-free environment or prevent all potential cross-contact during food preparation.
Children's Menu: The same menu is offered as the adult menu at a reduced price.
ACCESSIBILITY
Please notify us in advance of any mobility or accessibility needs or attending children so we can plan accordingly.
DINING ROOM
Note we do not provide separate rooms, specialized tables, private rooms, or private dining areas. All reservations are accommodated within our main dining room.
PAYMENT
A credit card is required to secure a reservation. No payment will be processed at this time; the card will be retained on file to cover any future charges in accordance with our reservation policies.
BOOKING
Service is 1~hour~30`minutes, by reservation only, with booking at least 48 hours in advance.
NUMBER OF GUEST
Maximum of 6 guest per reservation. No double booking to create a "large group" for "one seating."
P.S.
As stated on our website, we can accommodate a maximum of six guests per reservation, and we are unable to add additional guests beyond this limit. We kindly ask that you respect this policy when making your reservation.
If your group requires seating for more than six guests, we recommend exploring other tea rooms that may be better suited to accommodate your party. We appreciate your understanding and consideration.
SCENT
Refrain from wearing strong scents.
PHONE
Refrain from using cellular phones or speakerphones in the tea room.
DRESS CODE
The dress code is smart casual. Since afternoon tea is a special occasion, we encourage guests to dress to impress.
SERVICE ANIMAL
Trained service dogs only.
PRICE
Afternoon Tea per person $65
Children's Tea per person $45
All-inclusive
*Gratuity, service charges, merchants service, & tips are included.
*Prices are subject to change at any time
SERVICE CHARGE
Guests are welcome to add gratuity at their discretion.
PAYMENT
No more than two credit cards & a total of three payment methods per reservation.
DAMAGES
Any damages to the premises will be charged to the client’s card on file.
ALLERGIES & MEDICAL FOOD RESTRICTION
May not be able to accommodate all requests, since our menu is set. We will do our best to accommodate.
SPECIAL HOLIDAY TEA
We are not offering a special Holiday Tea. Rather, we are taking appointments, first come first served, for our standard Afternoon Tea. The decor and menu will reflect the festive holiday season.
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THINGS WE CANNOT ACCOMMODATE
Large Groups, Private Parties, Outside Events,
Children-only Parties,
Private Room, Special Table, Out-door seating,
Outside Food or Beverages, To-go Food & Teas,
Collaborations, Solicitations.
Send us an message and we'll get back
to you as soon as possible.
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